This practical training course teaches participants how to use Microsoft Teams as a powerful collaboration platform in their daily work.

Participants will learn how to communicate efficiently, organise teamwork, manage meetings and collaborate on documents using Microsoft Teams within the Microsoft 365 environment.

Through practical exercises and real-life examples, they will discover how Teams can support both communication and collaboration within their organisation.

Duration

1 day.

Course Outline

1. Introduction to Microsoft Teams

• What is Microsoft Teams?
• Teams as a central collaboration platform within Microsoft 365
• The difference between communication and collaboration

2. Teams vs Outlook – When to Use Which Tool?

• Outlook for formal, email-based communication
• Teams for interactive and continuous collaboration
• Practical scenarios: choosing the right tool in different situations

3. The Communication Features of Teams

• Chat (individual and group conversations)
• Audio and video calls (ad hoc and scheduled)
• Scheduling meetings from Teams or Outlook
• Meeting functionalities:
  • Screen sharing
  • Raising your hand
  • Meeting chat
  • Camera and microphone settings
  • Participant management
• Activity feed and notifications
• Returning to previous conversations

4. The Collaboration Features of Teams

• Structure of teams and channels
• Roles within a team: member vs owner
• Using tabs to organise content:
  • Files
  • Notes (OneNote)
  • Wiki (optional)
• Real-time document collaboration (Word, Excel, PowerPoint)
• Creating a project structure:
  • Assigning tasks
  • Structuring teams by department, project or topic

5. Collaborating with External Users

• What external users can and cannot do
• Common limitations:
  • Differences between desktop and web versions
  • Potential issues for Mac or Linux users
  • External user settings outside your organisation's control
• Best practices for external collaboration

6. Practical Exercises

• Exercise 1: Creating a team for a project
• Exercise 2: Planning and hosting a meeting
• Exercise 3: Collaborating on a shared document
• Exercise 4: Chatting and screen sharing

7. Tips & Tricks

• Useful keyboard shortcuts
• Optimising notification settings
• Finding files quickly

Audience

This training is designed for employees who already use Microsoft 365 applications (such as Outlook, Word and OneNote) and want to work more efficiently with Microsoft Teams.

Prerequisites

Participants should have:

• Basic knowledge of Microsoft 365 applications
• A properly configured Microsoft 365 account
• Access to Microsoft Teams (desktop or web version)